ITM3 - Solutions

ITM3 California is an expert, independent Remedy clearinghouse with access to the full suite of Remedy products and Remedy-authorized training courses. These include:

AR System
Help Desk
Service Level Agreements
Flashboards
Change Management
Approval Engine
Asset Management

Customer Support
Quality Management
Citizen Response
Crisis Management

Magic Service Desk
Magic Service Desk Auditor
Magic Client Services
Magic Remote Desktop
Magic Service Desk Surveyor
Magic Solutions Wireless
P-Synch Password Reset

Remedy AR System Plus for Tivoli

Discovery Services for SMS
Discovery Services for LANDesk
Discovery Services for Census

Link for Microsoft Project
Link for SQL Server
Link for Oracle
Link for Palm
Remedy Wireless

Distributed Server Option (DSO)
Migrator or MasterMigrator Plus

Magic Help Desk IQ
Magic Knowledge Services
Magic IT Management Suite
Magic Change Management
Magic Desk Inventory Manager

ITM3 is also part of the growing "Remedy aftermarket" of third-party applications and utilities, with access to a long list of third-party products, including:

Extensions to the Remedy ITSM and CSS Suites
Alternative ITSM suites and point products
Additional applications built on the AR System
ARDBC integration tools for SAP, Oracle and SQL Server
Functional QA testing and performance benchmarking tools
Cluster, failover and high availability solutions
Alternative email engines
XML-based alternatives to DSO
Barcode asset management and logistics systems
Alternative discovery and network mapping tools
Agent-based and "agentless" asset management tools
Wireless alternatives for PocketPC, Palm and Blackberry

Plus our network of Remedy partners and independent consultants continues to expand, so we can almost always find qualified resources at a competitive price. And because we're independent, we're free to openly discuss all of your options, whether approved by Remedy or not.

Whatever your Remedy needs, ITM3 California has you covered!

For more information or to discuss your requirements, please call or send us an email.